← Back to Scam Call Busters
Privacy Policy
Last updated: 22 October 2026
Scam Call Busters ("we", "our" or "us") is an Australian business based in Adelaide, South Australia. We provide AI-powered call screening through the Scam Call Busters app for individuals and families, and an AI receptionist service for small businesses. This policy explains what personal information we collect, why, who we share it with, where it is stored, and the choices you have.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Your privacy, in short
- Callers are told up front. Every caller our AI screens is told they have reached an AI screening service before anything else happens.
- Screened calls are recorded and transcribed so our AI can decide what to do and so you can review your call history. We keep them for up to 90 days.
- Your contacts are only used to recognise who to put through. We never sell or share them for marketing.
- Some of our service providers are overseas (mainly the USA and Singapore). We explain who they are below.
- You are in control. You can see your call history, ask for a copy of your information, or ask us to delete your account at any time.
1. Who this policy covers
- Customers: people and businesses who sign up to Scam Call Busters.
- Callers: people who phone a customer and are answered by our AI screening service.
- Website visitors: people who visit scamcallbusters.com and our related websites.
2. What information we collect
From customers using the app
- Account details: your name, email address, mobile number and password (stored securely; we cannot see your password).
- Contacts: with your permission, the names and phone numbers in your phone's contact list, so our AI can recognise people you know and put them through.
- Safe word (optional): a private word you choose, which family or friends can say to be put through from an unfamiliar number.
- Call information: for each screened call, the caller's number, date, time, length, the outcome (for example blocked, put through or message taken), and the recording, transcript and AI summary of the call.
- Usage: how many screening minutes you have used in your billing period.
- Device information: a notification token so we can alert you to calls and messages, and the information needed to connect approved calls to you through the app.
- Subscription information: your plan and subscription status. Payments are processed by Google Play; we never see or store your card details.
From business customers
- Business details: business name, contact name, email, mobile number, business phone number, opening hours and the services you offer.
- Booking and calendar details: if you connect a booking calendar (such as Cal.com or Google Calendar), the details our AI needs to check availability and make, change or cancel bookings for your customers.
- Contacts: if you connect your Google account, the contacts you choose to sync.
- Call information: as above, including recordings, transcripts and messages taken for you.
- Billing information: invoices and payment status. Payments are processed by Stripe; we never see or store your card details.
From callers
When someone calls a customer and is answered by our AI, we collect their phone number, what they say during the call (as a recording and transcript), and any details they choose to give, such as their name, the reason for their call, a callback number, or booking details. Our AI tells every caller they have reached an AI screening service at the start of the call.
From website visitors
Basic technical information such as pages visited and browser type, and advertising measurement information when you click one of our Google ads.
3. How we use information
- To screen calls: answer them with our AI, recognise your contacts, block scam and spam calls, and take messages or bookings from genuine callers.
- To connect approved callers to you through the app, and to send you notifications and text messages about calls and messages.
- To show your call history, usage and analytics in the app and the members area.
- To manage your account, subscription and billing, and to send service emails (such as your welcome email and screening number).
- To keep the service secure, detect misuse and improve how accurately our AI recognises scam calls.
- To meet our legal obligations.
We do not sell personal information, and we do not use your contacts or call recordings for advertising.
4. Who we share information with
We use trusted service providers to run Scam Call Busters. They only receive the information they need to provide their service to us.
| Provider | What they do for us | Where data is processed |
|---|
| Retell AI | The AI voice that answers and screens calls; call recordings, transcripts and summaries. Retell uses AI language model providers to understand calls. | United States |
| Telnyx | Phone numbers and call connection | United States |
| Supabase | Our secure database and account logins | Singapore |
| Twilio | Text messages (SMS) about calls and messages | United States |
| Google (Firebase, Google Play) | App notifications; app subscriptions and payments | United States and other countries |
| Stripe | Payments for business customers | United States and other countries |
| Cal.com and Google | Bookings and calendar (business customers who connect them) | United States |
| Resend | Service emails, including welcome emails, sign-up confirmations and password resets | United States |
| Hostinger | Website hosting | Various |
We may also share information if the law requires it, for example in response to a lawful request from a government agency or court.
5. Information sent overseas
Because several of our providers are based overseas, your information (and callers' information) may be stored or processed outside Australia, mainly in the United States and Singapore. We choose established providers that protect data with encryption and security controls, and we only share what each one needs.
6. How we protect information
- Information is encrypted while it travels over the internet and while it is stored.
- Our database uses access rules so each customer can only see their own information.
- Only Scam Call Busters and the systems that run the service can access customer data.
No system is perfectly secure. If a data breach is likely to cause serious harm, we will tell the people affected and take steps to contain it.
7. How long we keep information
- Call recordings, transcripts and call history: up to 90 days, then deleted.
- Contacts: while your account is active. If you remove a contact, or delete your account, it is deleted.
- Account and billing records: while your account is active, and afterwards only as long as the law requires (for example, tax records).
8. Your choices and rights
- Access and correction: ask for a copy of the personal information we hold about you, or ask us to correct it.
- Deletion: ask us to delete your account and information. See our account deletion page.
- Permissions: you can turn off contacts or notification access in your phone settings at any time, although some features will stop working.
- Callers can ask us about information we hold from a call by contacting us with the number they called from and the date.
We will respond within 30 days.
9. App permissions
- Contacts: to recognise people you know and put them through.
- Microphone: so you can talk when an approved call is connected to you in the app. We do not listen to or record you outside those calls.
- Notifications: to alert you to calls and messages.
- Phone state: to manage calls smoothly on your device.
10. Children
Scam Call Busters is designed for adults. You must be 18 or over to create an account. We do not knowingly collect information from children, other than when a child happens to call a customer.
11. Complaints
If you have a concern about how we handle personal information, please contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
12. Changes to this policy
We may update this policy as our service changes. We will tell customers about significant changes by email or in the app, and the date at the top of this page will change.
13. Contact us
Scam Call Busters
Adelaide, South Australia
Email: scamcallbusters@gmail.com
Website: www.scamcallbusters.com